Need help with Tickshift? Contact us at
business@ketcapp.com. We can help with the
Remove Ads purchase, ads and privacy choices, game progress, and technical problems.
Contact Support
Email: business@ketcapp.com
When contacting us, include a short description of the problem and, when relevant, your device
model, operating-system version, Tickshift app version (shown at the bottom of Settings), the
level number, and the steps that led to the issue. Please do not send passwords, payment-card
details, Apple ID or Google passwords, or other authentication secrets.
How to Play
- Each colored block draws a line, one cell per tick, until it has filled as many cells as
its number.
- The line goes straight. If the way is blocked, it turns to its right; if that is blocked
too, it turns to its left.
- Drag pieces from the tray onto the board, tap a piece to rotate it, then press RUN to
watch every line move at once.
- Fill every cell, avoid collisions, and reach the targets to solve the level.
- UNDO takes back your last move, RESET clears the board, and REWIND starts a run over.
Remove Ads & Purchases
Remove Ads is a one-time purchase processed by the App Store or Google Play. Tickshift does
not receive or store your payment-card details.
- Restore the purchase: open Settings → Restore Purchases,
signed in with the same store account you bought it with.
- Ads still showing after purchase: try Restore Purchases first, then
restart the game. If ads remain, contact us.
- Billing or refund request: contact the store that processed the purchase,
because billing is handled by that store.
Ads & Privacy Choices
- Tracking on iOS: change it in Settings → Privacy & Security
→ Tracking.
- Ads personalization on Android: reset or delete your Advertising ID in
your device's Google or privacy settings.
- Consent in the EEA, UK, and Switzerland: the consent message appears
where required; contact us if you need help changing your choice.
- Inappropriate ad: email us a description or screenshot of the ad and the
time it appeared, so we can report or block it.
Game Progress
Progress is saved only on your device. It is not synced between devices and is lost when the
app is uninstalled. To start over, use Settings → Reset Progress (tap twice to
confirm). This cannot be undone.
Language, Sound & Haptics
Tickshift is available in 10 languages. Change the language, music, sound, and haptics in
Settings. The game follows your device language on first launch.
Technical Problems
- Make sure you are using the latest version of Tickshift from the store.
- Restart the game, and restart your device if the problem continues.
- If the game crashes or a level behaves unexpectedly, email us the level number and your
device details.
Privacy Requests
For questions about data, ads, or tracking, review our Privacy Policy or
email business@ketcapp.com.
Legal
Use of Tickshift is subject to our Terms of Use and
Privacy Policy.